Water & Sewer Account Information

Representatives are available Monday through Friday, 8 a.m. to 4:30 p.m, with the exception of county recognized holidays, or facilities closing events such as inclement weather. If you have questions about your water and/or sewer service, email Customer Service or call them at 540-507-7300, option 1.

For your convenience, payment information is located on the back of the monthly billing statement. If you do not receive a billing statement, you can locate the billing statement online with your customer identification number. If you do not have your customer identification number, please contact Customer Service. To pay or view your bill online, visit the online portal.

Water service will be DISCONNECTED if the past due amount is not received in the Treasurer's Office by 4:00 p.m. on the due date as listed on your billing statement.  The Treasurer's office is located on the first floor of the Richard E. Holbert Building, 9104 Courthouse Road, Spotsylvania, Virginia 22553.  

Should service be scheduled for non-payment disconnect, a charge of $25.00 in addition to the past due amount must be paid before service can be restored.  

No payments will be collected at the service address. Neither checks nor electronic checks will be accepted by the Treasurer's Office once service has been scheduled for disconnection.

If a credit card or electronic check payment is made less than two (2) business days prior to the due date, you must provide the Treasurer's Office with your confirmation number to avoid disconnection.  Please call 540-507-7058 with your confirmation number, Monday through Friday, 8 a.m. to 4:30 p.m.  Please note that if any payment is returned unpaid by your bank or credit card provider your service may be subject to disconnection without additional notice from Utilities.

Start or Stop Service

Moving? To start service at your new location, please view the Apply for Water/Sewer Service page. To stop service, contact Customer Service by phone, e-mail or mail.

Customer Service:  540-507-7300, option 1

E-mail:  customerservice@spotsylvania.va.us